Some Blog Site

Does anyone use the voice command feature of customer service phone calls? I ignore those and always press the keys.

I find myself annoyed at them, because it takes the lady long enough as it is to go through the prompts normally. But when you add having her say the phrases that you need to say for the option you want, it about doubles the time you have to sit and listen.

I understand that some people might have physical limitations that cause them to have problems with keypresses. For those people, the call system could have that as an initial option. Like they do for English and Spanish. They could say “For English, press 1; para Español, marque dos; for voice commands, please say ‘voice commands’.”

That would also work for the people who are multitasking by calling customer service lines while they are driving and can’t or won’t press keys (or key-like sections of a screen).

You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.