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Continued from my earlier post…

Chapter 5: Back into Danger

I had successfully brought home all the cabinets necessary for the bathroom. But I had neglected to inspect them before purchasing them. My wife, however, quickly noticed what looked like a scratch on one of the cabinet doors. It wasn’t a scratch – it was a line of extra paint. If it had been a scratch, then we couldn’t say that the cabinets came that way. But since it wasn’t a scratch, my wife thought it would be best to exchange the cabinet for an unblemished one.

I put off returning the cabinet to the store, mainly because we were busy with other activities the next few evenings, but also because I dislike returning things. That and I couldn’t find the receipt. Saturday morning, I loaded the cabinet back into the minivan and headed back to the store. I put the cabinet on a flat-bed cart and wheeled it to the customer service desk. They took it back and told me to go pick out a new cabinet. So my 5-year-old helper and I did just that.

Chapter 6: A Happy Ending

I found the cabinet we needed. There was only one left, and I knew it wasn’t the upside-down one I had rejected earlier in the week, because this one had the plastic straps around it and that one didn’t. As I was grabbing the cabinet to load it onto the cart, an employee approached.

This employee was a male, somewhere around 50 or 60. As he was walking up to me, he asked “Are you alright with that?” To which I replied “Yep, thanks.” And this employee did things right: he believed me and left me alone. He just kept right on walking and let me do my shopping, for which I was glad.

We took the cabinet back up to the customer service desk. The lady there had already processed everything and didn’t even need to look at my receipt (God answered my desperate prayer of “Please let me find this receipt!” that morning just before I left). In order to avoid another return, she convinced me to let her open the box and inspect the cabinet for damage or blemishes before we left the store. Aside from some scuff marks, which we agreed would probably wash off, the cabinet was in fine shape.

We installed both cabinets later that morning. “We” being me and my 73-year-old helper, not me and my 5-year-old helper. And the bathroom looks much better. And my wife is pleased with the cabinets.