This is Alpha, the first-born, when he was 2YO.
This is Beta, the second-born, when he was about 2YO.
This is Gamma, the third-born, when he was about 18MO.
South by Southwest
Apr
16
2013
Having recently flown for our vacation, I have some thoughts on various aspects of dealing with Southwest.
Most of the interaction with the company was fine.
- Buying the tickets online – fine
- Calling customer service to add infant without a ticket – fine
- Calling customer service the day before the flight to confirm something – fine
- Checking luggage and getting a boarding pass at DTW – fine
- Checking luggage and getting a boarding pass at LAS – not good
My first recommendation to Southwest – hire more pleasant, more helpful people for the Las Vegas airport
Now for some background on the problem: we did not have a birth certificate for Delta. Southwest wanted documentation that Delta is less than 2 years old.
The first phone call was to add him to my ticket, since I couldn’t buy him a ticket online. The lady on that call said we would need to bring proof of his age, such as a birth certificate, passport, or medical record.
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